When you come to the login screen, at the base of the login box is a link called ‘Forgot Password’. Simply click on this and enter in the email address associated with your login. Details for your username and resetting your password will be emailed to you.

If you are unsure what the email address associated with your account is, or if you are still having difficulties you can either speak with the LearnPrimary School Administrator or you can call (1300 882 219) or email (support@learnprimary.com.au) LearnPrimary Support and one our team members will be able to assist you.

A student’s username is easily searchable by any teacher who is connected to the same class as that student in the LearnPrimary portal. The teacher can simply login and then from within the class, click on the ‘students’ button at the top of the screen. The student’s usernames are in the third column.

If a student has forgotten their password, you can refer back to the class password sheet we provided when you first came on board (when a school first comes on board with LearnPrimary, we can provide class sheets with login details of all students). Should you not have access to this sheet or a student’s password has been changed, you will need to speak with your school’s LearnPrimary Administrator who will be able to reset the password, or you can call (1300 882 219) or email (support@learnprimary.com.au) LearnPrimary Support and one our team members will be able to assist you.

A parent’s username is their email address and is easily visible to any teacher who has the student of that parent in one of their classes. The teacher can simply login and then from within the class, click on the ‘students’ button at the top of the screen. The parent’s email will appear in the row with the respective student.

If a parent has forgotten their password, you can direct them to reset their password themselves. At the parent login screen, at the base of the login box is a link called ‘Forgot Password’. Have them click on this and enter in the email address associated with the login. Details resetting their password will be emailed to them. If a parent no longer can access that email or is still having difficulty, they can can call (1300 882 219) or email (support@learnprimary.com.au) and one our team members will be able to assist them.

No. When your school first comes on board, we can provide you with this list of every class and students’ password before we load them in the system, however you cannot export this from the system. For security reasons all passwords are stored securely in the system (even we don’t know what your password is).

So if a password is changed, it is not possible to generate a new list with the updated passwords; you will need to amend the original list yourself manually if you want to keep it up to date.

Signup letters for parents are provided by LearnPrimary either when a school first comes on board or when it decides to start engaging with parents in the system. For assistance and advice with this process, please email support@learnprimary.com.au or call 1300 882 219.

Adding and removing students from a class can only be done at a school by the school’s LearnPrimary Administrator. You can always call 1300 882 219 or email support@learnprimary.com.au with details of the required change and one of our support team members will be able to make the changes for you.

Multiple teachers can be allocated to the same class. Each will have their own login details (username and password). Your school’s LearnPrimary Administrator will be able to do this for you, or you can contact the LearnPrimary Support Team via email (support@learnprimary.com.au) or call (1300 882 219).

Support teachers can be added to a class by your school’s LearnPrimary Administrator, or you can email support@learnprimary.com.au or call 1300 882 219. Once a support teacher is added to a class, they will be able to allocate tasks to students in the same way the class’s primary teacher is able to.

At the school level, only a school’s LearnPrimary Administrator can change a student’s password. You can also contact the LearnPrimary Support Team on 1300 882 219 or email support@learnprimary.com.au.

No, not by a student. A school’s LearnPrimary Administrator can change a student’s password but not their username. If a username needs to be changed, or if you need any assistance you can contact the LearnPrimary Support Team by either calling 1300 882 219 or emailing support@learnprimary.com.au

Yes, both are case sensitive.

When selecting any lesson from inside the teacher portal, click on the ‘Enrichment Zone’ button. Inside you will find printable pdf activity worksheets for that lesson.

Student data is encrypted and stored in the cloud in data centres in Australia. LearnPrimary uses Microsoft Azure for our hosting services. More information can be found in our Privacy Policy.

Yes, if you would prefer.

Pricing is based on student numbers, not teacher numbers.

LearnPrimary will run on any modern, supported browser. Google Chrome or Safari are recommended for best performance.

LearnPrimary will run on any device with an internet connection and a modern browser. Optimal usage is on devices with a tablet (or larger) sized screen.

No, the system runs entirely within your browser so there is no download required.

Yes, the LearnPrimary system offers great flexibility and has been used by multiple groups outside of the traditional school setting. If you have any questions about which version (LearnPrimary or LearnPrimary Family Edition) you can call 1300 882 219 or email support@learnprimary.com.au with your questions.