18 February, 2022

FAQs for LearnPrimary Family Edition

Family Edition FAQs

I’ve forgotten my username or password. What can I do?

When you come to the login screen, at the base of the login box is a link called ‘Forgot Password’. Simply click on this and enter in the email address associated with your login. Details for your username and resetting your password will be emailed to you.

If you are are unsure what the email address associated to your account is, or if you are still having difficulties, you can contact LearnPrimary Support (call 1300 882 219 or email and one of our team members will be able to assist you.

One of my children has forgotten their username or password – where do I find this information?

A parent in the family edition can edit their child’s username and password. Simply login, click on your child’s profile and then adjust the fields accordingly.

Are the usernames or passwords case sensitive?

Yes, both are case sensitive.

I have no access to technology today. Where do I find printable worksheets?

When selecting any lesson from inside the portal, click on the ‘Enrichment Zone’ button. Inside you will find printable pdf activity worksheets for that lesson.

What is your privacy policy at LP? How and where do you store student data?

Student data is encrypted and stored in the cloud in data centres in Australia. LearnPrimary uses Microsoft Azure for our hosting services. More information can be found in our Privacy Policy.

What browser(s) should we use to access LP?

LearnPrimary will run on any modern, supported browser. Google Chrome or Safari are recommended for best performance.

What devices can I use to access the LP platform?

LearnPrimary will run on any device with an internet connection and a modern browser. Optimal usage is on devices with a tablet (or larger) sized screen.

I am a tutor/tutoring centre/homeschool – can I purchase for my students?

Yes, the LearnPrimary system offers great flexibility and has been used by multiple groups outside of the traditional school setting. If you have any questions about which version (LearnPrimary or LearnPrimary Family Edition) you can call 1300 882 219 or email with your questions.

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