18 February, 2022

One of our parents has forgotten their username or password – where do I find this information?

A parent’s username is their email address and is easily visible to any teacher who has the student of that parent in one of their classes. The teacher can simply login and then from within the class, click on the ‘students’ button at the top of the screen. The parent’s email will appear in the row with the respective student.

If a parent has forgotten their password, you can direct them to reset their password themselves. At the parent login screen, at the base of the login box is a link called ‘Forgot Password’. Have them click on this and enter in the email address associated with the login. Details resetting their password will be emailed to them. If a parent no longer can access that email or is still having difficulty, they can can call (1300 882 219) or email ( and one our team members will be able to assist them.

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